Keys to Success:

There are a few key factors that spell success or failure for professional service providers in the field of Telecommunications and Data & Information handling most of which stem from the importance of reputation to the large corporations:

• Reliability of service is a key; if we need the large enterprises to depend heavily on our services for exchanging data and contacting their clients, we must promise a high availability service not less than 99.999% and thus we should invest in the quality of software and hardware implemented.
• Large corporations and organizations are paranoid about the confidentiality of their data; Thus MoCCA must be extremely careful about using the latest security technologies and must implement policies that put into consideration the ability of MoCCA technical support to do their job without having access to the data itself.
• Continuous customization of services to the level of single clients in the market segment of large corporations, where a single client account may worth Millions of Dollars.
• We, as service providers, must be true to our word. The work must be executed exactly according to plan, when it was promised, and at the agreed price. The abilitsy to communicate effectively with the developers and for solutions customization is the key.
• The quality of the software architects is a key. The software architect must insure that jobs quoted at 15 hours do not take 20 or more. Profit goals cannot be reached if individual developers do not work efficiently or are left idle.
• 24/ 7 Customer support service with a short response time is a key, to build trust with the clients.
• Maintaining a reputable and untarnished reputation in the business community. 
• Competitive pricing for market segment 3 and 4.

MoCCA’s mission is To connect people and businesses throughout the world regardless of physical barriers.
Having seen the rapid growth of Telecom Industry in Egypt, Middle-East and around the world in the last 2 decades, A need was spotted for the integration of various technologies into a package that allows the medium to large corporate to easily communicate with their clients as well as internally between different departments that may spread all over the world.